Me and my spouse needed to facial area a upkeep problem on the airport, traveling from JFK to MIA (AA2299),on account of which we needed to alter the flight .Just after conveying the issue towards the red jacket AA staff, the flight was altered, and we have been sure to be seated in the top quality as we ended up speculated to on the initial flight (my spouse is seriously pregnant).
What excellent is composing your displeasure to this so identified as “purchaser service†if nothing at all is finished to address the criticism.
In April 2014 I was specified a voucher for aiding with the ill patient on amongst yur flights. Sadly due to some unforeseen instances I have not been ready to employ the voucher.
– Completely adjust your administration framework with people who ‘basically care’ regarding your primary goal.
I am 77 yr aged I plan this excellent getaway with my daughter to show her our heritage in Chile, we compensated Nearly $3000.00, we flew to South America Chile on twelve/27-01/06/2016, then the nightmare started off the fly from Miami to Santiago scl , we seat from the runway for 2 hrs resulting from luggage delayed, the pilot reported it was challenge with not enough personnel to load the airplane AA957 with luggage. then our seats dilemma: seat 41A , my daughter Television set was broken, my seat 41B my arms were damaged, wouldn’t transfer up, so and when I should visit the bathroom I couldn’t get up, due to the fact I've Diabetes I must drop by the lavatory that is why I took the top seat After i tried to climbing more than the arm I Slice my leg and was bleeding. I talk to the flight attendant for help, she was no help at all. my daughter attempted to help me by climbing over me considering the fact that we couldn’t get any help. she slip and fell on the two arms seeking to climb above me and bruised the inside of her legs genuinely negative. Now we have pics of her leg and my leg appear like elephant feet, allow me to tell you it damage so bad I cried from the pain, The complete two weeks in Chile I had to get sneaker a person dimension more substantial because my ft were being so swollen and my daughter couldn’t use her bathing suit because The within of her leg were being all bruised up.
just an electronic mail apologizing for that inconvenience due to the delayed flight would've been all I wished from anyone within your functions.
I traveled not long ago on your airlines and professional a distress on Flight us3861 Tuesday oct. 8th 2015 . The air conditioning wasn’t Performing and since of my asthma it had been very hot and I felt amusing.
Remember to Be aware, [American Airlines does reserve the right to request start data for travellers underneath the age of two many years].
This was absolutely unfair to me- I paid out for any seat and bought 1/two seat, I paid out further for “excess place†and received no place. This was a very not comfortable practical experience for me.
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i have experienced terrible activities with american Airways. i can’t even amount their purchaser service since it is much under a a single star. customer relations Associates are impolite, quick, and unfriendly.
I not long ago flew again from Raleigh Durham to LA airport. It was 5 hrs. Of misery for me To place up with a crying 20 month outdated around the flight.
went towards the Dominican Republic on trip with my wife and son on july31 til aug seventh 2015 experienced a good time right up until time for you to go household, the flight leaving over the aug7th had a hold off for 8 several hours for departing to Miami then suppose to attach and head over to dulles airport.
I also want to comment on the excellent service AA features to the handicapped. I am eighty four yrs previous and now need wheelchair help for getting around during the airports. I was shocked and delighted at the support I been given, and likewise at the attitudes of your people that assisted me Using the wheelchair help, in addition to the motorists on the handicap carts in Charlotte airport. They have been all so helpful and really friendly likewise.